Disappointed!!

I have been calling from the 24th of September to request one of my decoders to be disconnected for a few months DSTV was experiencing system issues and they could not assist me with the same and I was told that there is nothing they could do. I called on three consecutive days and I could not get assistance - their systems are up not and when I called today I was told my payment date had passed and that they could not help as a result. Now I have to pay for decoders and this was not part of my plan this month - I need the decoder disconnected at no cost to me as it was not my fault that the same could not be disconnected before my payment date! I pay my account on time and I have been with DSTV for a long time and this is the service I get in return, unacceptable!!