Disappointed

My father received a decoder that he never asked for. Now he has to pay R200+ every month. he's a pensioner and when the delivery guy dropped off the decoder he specifically said it's free we did a follow up to cancel after seeing that it is deducting 200+, they told us we canceled late we were supposed to cancel within 7 days of us receiving the decoder yet the decoder is still in good condition(it's still sealed) and we don't need it. We don't even watch dstv anymore (proof is in your records, he canceled the subscription long time ago) because this person is a pensioner and is dependent on grant money for a living.

We even asked for a recording of the call where you offered him the decoder that he does not need, we haven't received it. Surely, he didn't even understand what the salesman was saying because that's what they do "targeting older people" with their fast words. He needs to cancel this as he does not afford it!!