disappointed

Hi my name is Kelebogile Nkoe i am 58 years old on the 20th i got a call from DSTV the lady that i spoke with told me that they are offering me a reward as loyal customer this month meaning March i am going to pay 85 and next month is going to be 65 and she told me to nominate two people as my beneficiaries which i did and ask there is any money that i am going to pay she said no .On the 1sth i went and pay 90 rand to my suppries my DSTV was block on Saturday and on the 4th i went and pay 200 and i went to DSTV at Wonderpark and they told me that there's insurance that has been added and they gave me the land line number so that i can call them and i must 20 because my DSTV is 310 .Tuesday morning i did call and i spoke to Danishi and she told me all this insurance has been cancelled and she gave me the number so that i can call them and tell them that the insurances has been cancelled i did call and i spoke to Ayanda Msimang and he told me that i have to pay 58 for insurance i told him that the insurance has been cancelled and he told me that he wont unblock the DSTV untile i did pay that money i told him I can't pay because they did trick me to me buy saying they are giving me the reward i think they are taking advantage on us last month it was something this month is another thing can you please help us with this matter