nT
nkosana T

1 reviews | Active since May 2017

17 May 2017, 21:50

Disappointed

<p>I paid my account on the day that was agreed on and five days later my decoder switches off and I receive an sms saying that I didn't pay so I take my proof of payment and go to the nearest DSTV branch and its opened but switches off days later with the same sms and problem and I decide to take a risk and bunk work and go to the closes DSTV agency to open it and guesse what it was opened only to b closed days later and now I am missing out on shows and programs and my mom thinks I diddnt pay and to think i wanted to upgrade to explore and now this </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 May 2017, 08:17
Official

Dear Nkosana

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv : Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 May 2017, 10:13
Official

Good day Nkosana

As per our telephonic discussion, your DStv service is now reconnected.

Please bear with us regarding the allocation of your payment. The proof of payment has been forwarded to our finance team. Once the payment is successfully traced, it will be allocated to your DStv account.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 May 2017, 09:25
Official

Good day Nkosana

Thank you for taking my call today.

As discussed, your payment has been allocated and the service is now active.

We're here for you, please feel free to contact us should you have any queries.

Kind regards

Dinah

Best regards,