Disappointed!!!
<p>I am so angry and so dissapointed with this service. I've written about my dessapointment about a month ago, with regards to the price lock plan and the wrong amounts being debited. The endless phone calls to them, to sort out. Then after complaining, I got mails, some saying it is sorted out, others saying I have a credit, others saying still out standing. Confusion, confusion... Phoning in weekly to sort out. Bottom line, anything that was outstanding on my side, was paid. Then... to go onto a different plan because your price lock ended... Funny they don't say or advertise anything in this regard, what happens once your pricelock term ended. In fact nobody bothers to inform you.</p> <p> </p> <p>So phoned on Monday to find out what to pay, why and how. Call ref ********** 8-i87, the lady says R 936.43 and not to worry my debit order is still in place it will be deducted 1 March 2017 and then 1 April 2017 R 844.00 will go off by debit order monthly... So what do I do, I plan and happy to pay this. Today DSTV tries to debit R 1299.00 from my account, and it is rejected WHY... This is not the amount agreed upon! DSTV debits just what, when and how they want to. Their advertising is false when it comes to price lock, debit orders!!! </p> <p> </p> <p>We are a family that really enjoys DSTV and what they over on the premium package, but having to go through this slep month after month, I rather be without it!!!</p> <p> </p> <p>So to whom it may concern... Account department who never phones or you can never speak to someone there, they just send out sms's with bad news, final demands and the poor call centre people need to sort out all the **** they cause! I will pay what I was told on Monday 28 February 2017 and that is R 936.43 and expect someone from accounts to phone me asap and sort this mess on my account!!!</p>
Dear Vanessa Bouwer Koster
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Vanessa Bouwer Koster
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Vanessa Bouwer Koster
We are really sorry that your query ended on this platform as you weren't satisfied with our services.
As per our telephonic conversation, we confirm that the credit of R329.57 has been transferred from your Price Lock account to the residential account.
We will monitor the account for the EFT payment that was done of R936.42 and we will confirm once the payment is reflecting on our side.
Should the account be disconnected, please use reference number - ***8-i96 to reconnect your services.
Please accept our sincere apologies in this regard.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
Dear Vanessa Bouwer Koster
We are really sorry that your query ended on this platform as you weren't satisfied with our services.
As per our telephonic conversation, we confirm that the credit of R329.57 has been transferred from your Price Lock account to the residential account.
We will monitor the account for the EFT payment that was done of R936.42 and we will confirm once the payment is reflecting on our side.
Should the account be disconnected, please use reference number - ***8-i96 to reconnect your services.
Please accept our sincere apologies in this regard.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
Dear Vanessa Bouwer Koster
We tried contacting you on *** to no avail.
The EFT payment of R936.42 is reflecting on the account, thank you.
The amount will cover your viewing until the 31st March 2017.
Please check the error message you are getting when you try to rent the BoxOffice titles for us to be able to assist you further.
Should you have any further questions, do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
Dear Vanessa Bouwer Koster
We tried contacting you on *** to no avail.
The EFT payment of R936.42 is reflecting on the account, thank you.
The amount will cover your viewing until the 31st March 2017.
Please check the error message you are getting when you try to rent the BoxOffice titles for us to be able to assist you further.
Should you have any further questions, do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
Hi Lebogang,
I have to thank you and also give you credit for how you handled my situation and me as a customer. Thank you so much, it is because of you I'll continue with DSTV. My apologies, I did see your calls and at exactly 15:45 yesterday, that showed me you are a lady of her word, I was just driving and could not pick up as I did not have my bluetooth device on. Thank you for the update and I've made notes of our conversation and what you said, so I will have a look at the box office error, the amount that will be debited 1 April 2017 and every month.
To the multi choice team, you can be proud of Lebogang and also employ more people like her. Getting a phone call and not just an email or an sms, ment so much more to me. I'll change my star rating, but because of Lebogang only!
Hi Lebogang,
I have to thank you and also give you credit for how you handled my situation and me as a customer. Thank you so much, it is because of you I'll continue with DSTV. My apologies, I did see your calls and at exactly 15:45 yesterday, that showed me you are a lady of her word, I was just driving and could not pick up as I did not have my bluetooth device on. Thank you for the update and I've made notes of our conversation and what you said, so I will have a look at the box office error, the amount that will be debited 1 April 2017 and every month.
To the multi choice team, you can be proud of Lebogang and also employ more people like her. Getting a phone call and not just an email or an sms, ment so much more to me. I'll change my star rating, but because of Lebogang only!