Disappointed!
<p>Ordered an Explora decoder from DSTV on the 7th December 2016. </p> <p> </p> <p>Delivery was to take place within 5 working days but almost a whole month later still nothing. </p> <p> </p> <p>Each time we call there is a different excuse. </p> <p> </p> <p>This is is extremely disappointing given the hype created when advertising the deal.</p>
Dear Xaheida
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Xaheida
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Xahieda
Thank you for taking the time to contact us.
We are liaising with our Price Lock team for further assistance in this regard. They will contact you directly.
Please feel free to contact us should you have any queries.
Best regards
Dinah
Best regards,
Good day Xahieda
Thank you for taking the time to contact us.
We are liaising with our Price Lock team for further assistance in this regard. They will contact you directly.
Please feel free to contact us should you have any queries.
Best regards
Dinah
Best regards,
2 days later and still nothing just 2 calls checking if anything has been done and we told them nothing and they just pend the matter! Hopeless!!!
2 days later and still nothing just 2 calls checking if anything has been done and we told them nothing and they just pend the matter! Hopeless!!!
This is so frustrating! I hadn't expected the level of service received to be so pathetic! I am still waiting for a decoder! The attitude of call centre agents is apauling yo say the least!
To be told that rhe devoder has been delivered but no one knows where and to who but has activated the service!
When askes to deactivate until such time as the courier compnay can be contacted they refuse and say they can't.
Matters are escalted each day but mothing is being done.
Its sad that this is thhe treatment customers are due to receive.
It's not worth upgrading to the explora woth DSTV!
Paying close to tripple the amount for a decoder with awful service!
This is so frustrating! I hadn't expected the level of service received to be so pathetic! I am still waiting for a decoder! The attitude of call centre agents is apauling yo say the least!
To be told that rhe devoder has been delivered but no one knows where and to who but has activated the service!
When askes to deactivate until such time as the courier compnay can be contacted they refuse and say they can't.
Matters are escalted each day but mothing is being done.
Its sad that this is thhe treatment customers are due to receive.
It's not worth upgrading to the explora woth DSTV!
Paying close to tripple the amount for a decoder with awful service!
This is so frustrating! I hadn't expected the level of service received to be so pathetic! I am still waiting for a decoder! The attitude of call centre agents is apauling yo say the least!
To be told that rhe devoder has been delivered but no one knows where and to who but has activated the service!
When askes to deactivate until such time as the courier compnay can be contacted they refuse and say they can't.
Matters are escalted each day but mothing is being done.
Its sad that this is thhe treatment customers are due to receive.
It's not worth upgrading to the explora woth DSTV!
Paying close to tripple the amount for a decoder with awful service!
This is so frustrating! I hadn't expected the level of service received to be so pathetic! I am still waiting for a decoder! The attitude of call centre agents is apauling yo say the least!
To be told that rhe devoder has been delivered but no one knows where and to who but has activated the service!
When askes to deactivate until such time as the courier compnay can be contacted they refuse and say they can't.
Matters are escalted each day but mothing is being done.
Its sad that this is thhe treatment customers are due to receive.
It's not worth upgrading to the explora woth DSTV!
Paying close to tripple the amount for a decoder with awful service!