Disappointed

Greetings

I'm really frustrated with Dstv multichoice. I'm fuming. In the middle of 2024 can't remember the month I canceled my dstv internet,letting them know that I've just been retrenched I can't afford. So I continued making a payment according to the balance that's showing. In December I enquired about the add ons but decided to not continue with it. After that when I checked my balance was so high to R403 of which I can not afford as I'm not working I'm depending on my child grant money. I've just find out that multichoice added another decoder or linked it to my subscription and the internet that I asked for them to cancel was never canceled. Now I'm being charged a cancelation fee plus a subscription plus a reconnecting fee. These people I've been sending them emails the whole of Dec and no one came back to me. I tried to phone and email because I was avoiding the disconnecting of my services and the reconnection fee that im liable for. I'm really angry and disappointed with multichoice and their customer service agents. Tell me where am I suppose to get R403 as an unemployed person depending on grant money. I'm so disappointed