Disappointed
<p>Getting dstv is not cheep. Especially the explora. After having it installed by a registered dstv fitment company. My explora would continuously reboot itself after watching for a short period of time and then would have to be switch off for a few hours before I can watch maybe another hour of dstv. I called into the call centre and was told to bring the decoder into a multichoice branch. Which I did... after the agent tested and rebooted. He said it would be working perfectly from that point onwards. However I came back home and it was still the same. Now what's the point of paying so much for something that I can't use.</p> <p> </p> <p>The 2nd problem is... when I opened my account with dstv. The call centre agent said that I need to make a manual payment for the 1st month of my subscription, thereafter they premium will be debited from my account. Now it's embarrassing when you have people over to watch a game and then you realise that your account has been suspended due to non payment. And I had the funds available for my debit order.</p> <p> </p> <p>Dstv is a big and very loved company. Please fix your issues for the sake of your loyal clients.</p>
Dear Jesse Gabriel-Pillay
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Jesse Gabriel-Pillay
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Jesse Gabriel-Pillay
We apologise for this disruption in service: we understand that losing your viewing is not ideal. Kindly send us the following information for further investigation and assistance.
We will require the VOD status of your decoder for Catch Up and Box-Office under : General Information ->Information Central ->Press Ok on Decoder Option -> Select VOD Status.
Then reply with the Current Version and Last Updated information for both Box-Office and Catch Up.
As for debit order kindly find this link where you'll find our authority to debit form : http://cdn.dstv.com/selfservice/documentation/2012-07-09_authority_debit_order_form.pdf fill it in and send it back to us .
Please send us this required documentation along with your ID copy to ***.
Further to reconnect your service total amount required is R 396.78 to view till 27-11-2016.
We await your response.
Regards
Elna
Dear Jesse Gabriel-Pillay
We apologise for this disruption in service: we understand that losing your viewing is not ideal. Kindly send us the following information for further investigation and assistance.
We will require the VOD status of your decoder for Catch Up and Box-Office under : General Information ->Information Central ->Press Ok on Decoder Option -> Select VOD Status.
Then reply with the Current Version and Last Updated information for both Box-Office and Catch Up.
As for debit order kindly find this link where you'll find our authority to debit form : http://cdn.dstv.com/selfservice/documentation/2012-07-09_authority_debit_order_form.pdf fill it in and send it back to us .
Please send us this required documentation along with your ID copy to ***.
Further to reconnect your service total amount required is R 396.78 to view till 27-11-2016.
We await your response.
Regards
Elna