Disappointed
<p>As a dstv subcriber i always known it to be you pay your account you watch your dstv. It was 2 month i didnt pay my dstv June and July because of my finances i decided not to put it on until i can. I paid my dstv on the 29th July the amount of R450 thinking it will be fine they will reconnect my services to my suprise when call the dstv call centre they told me what i paid wasnt enough and i still need to pay another R200 more and R50 for reconnection they said the R200 was for the 2 months they disconnected me on the 8th. A couple of days go by and a get a message saying dstv handed me over to- ITC-BA for the amount of R205 i called and sorted it out. a day or 2 someone else calls and says i need to pay another R550 for them to reconnect my dstv. i honestly no if i dont pay i dont watch yes i understand i watched until the 8th which i need to pay for and then the reconnection, i dont understand how come i have to pay almost R1000 or more for dstv to reconnect me i honestly feel im getting ****** cause i've spoken to a few consultence and everybody had different stories about my account.</p> <p> </p> <p>Regards</p> <p>Very desappointed</p>
Helpful (0)
Replies (9)0
Replies (9)
DStv (MultiChoice)'s replyOfficial
12 Aug 2016, 11:03Dear Jessie Jacobus
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply12 Aug 2016, 11:03
Official
Dear Jessie Jacobus
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Aug 2016, 13:20Dear Jessie Jacobus
Upon checking your account, we can verify that your account was overdue with R655.33 reason being you had an outstanding of R58.63 and your debit order of R459.00 for the 1st of June was returned unpaid, you were then charged a prorated amount of R 137.70 for period 02-06-2016-to 10-06-2016 for service viewed without payment. Total owing was R655.33.
When you paid the R450 on 29-07-2016 that covered the arrears amount you were still left with R 205.33 overdue.
Should you wish to reconnect your service total required is R 5***** see below :
R205.33 currently outstanding
R 296.13 DStv Extra Subscription for period 12-08-2016 to 31-08-2016
R50.00 reconnection fee
Total R5*****
Further please note that Multichoice does not list customers on ITC but only submits customer's payment records to all the credit bureaus for credit score as per CPA rule.
Hope the above clarifies. Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply12 Aug 2016, 13:20
Official
Dear Jessie Jacobus
Upon checking your account, we can verify that your account was overdue with R655.33 reason being you had an outstanding of R58.63 and your debit order of R459.00 for the 1st of June was returned unpaid, you were then charged a prorated amount of R 137.70 for period 02-06-2016-to 10-06-2016 for service viewed without payment. Total owing was R655.33.
When you paid the R450 on 29-07-2016 that covered the arrears amount you were still left with R 205.33 overdue.
Should you wish to reconnect your service total required is R 5***** see below :
R205.33 currently outstanding
R 296.13 DStv Extra Subscription for period 12-08-2016 to 31-08-2016
R50.00 reconnection fee
Total R5*****
Further please note that Multichoice does not list customers on ITC but only submits customer's payment records to all the credit bureaus for credit score as per CPA rule.
Hope the above clarifies. Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
's updateReviewer Update
15 Aug 2016, 09:40Dear Elna,
I understand the R58.63 for my outstanding balance and the R137.70 for the prorated period 02-06-2016 to the 10-06-2016 although it was disconnected on the 08-06-2016 what i don't understand why are you adding the R459.00 it was a returned payment for the month of June. I did not have service for the month of June cause it was a returned debit and July also i did not have service because i did not pay for that month. Why are you still charging me R459.00 for the month of June when i had no service ?
And with regards to ITC-BA that was the message i got on my phone to give those people a call which i did regarding my dstv account i did not say ITC.
Kind Regards
Jacinta Jacobus
's update15 Aug 2016, 09:40
Reviewer Update
Dear Elna,
I understand the R58.63 for my outstanding balance and the R137.70 for the prorated period 02-06-2016 to the 10-06-2016 although it was disconnected on the 08-06-2016 what i don't understand why are you adding the R459.00 it was a returned payment for the month of June. I did not have service for the month of June cause it was a returned debit and July also i did not have service because i did not pay for that month. Why are you still charging me R459.00 for the month of June when i had no service ?
And with regards to ITC-BA that was the message i got on my phone to give those people a call which i did regarding my dstv account i did not say ITC.
Kind Regards
Jacinta Jacobus
DStv (MultiChoice)'s replyOfficial
15 Aug 2016, 12:18Dear Jessie Jacobus
According to our records your service was active for that period and we didn’t receive any request from you to cancel service hence you were charged. You must notify us to cancel service on your invoice date, yours being the 1st of the month as we cannot promise that the system will automatically disconnect the service if you didn't pay.
Further for more information please see this link for our terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply15 Aug 2016, 12:18
Official
Dear Jessie Jacobus
According to our records your service was active for that period and we didn’t receive any request from you to cancel service hence you were charged. You must notify us to cancel service on your invoice date, yours being the 1st of the month as we cannot promise that the system will automatically disconnect the service if you didn't pay.
Further for more information please see this link for our terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf
Regards
Elna
Best regards,
's updateReviewer Update
15 Aug 2016, 13:02Dear Elna,
As i have mentioned on the previous message that on the 8th of June in the morning i switched on my decoder and saw my service was disconnected as i knew that i did not pay for the month of June so i did not worry. Mam with all due respect it has never been that i had to call in to cancel service if i don't pay for the month you always disconnected my service it's the first that you telling me i must call in. You never mentioned it before Mulitchoice always disconnected if they did not see payment reflecting by the 8th of every month. How can you bill me R459.00 for the month of June when i was disconnected.
's update15 Aug 2016, 13:02
Reviewer Update
Dear Elna,
As i have mentioned on the previous message that on the 8th of June in the morning i switched on my decoder and saw my service was disconnected as i knew that i did not pay for the month of June so i did not worry. Mam with all due respect it has never been that i had to call in to cancel service if i don't pay for the month you always disconnected my service it's the first that you telling me i must call in. You never mentioned it before Mulitchoice always disconnected if they did not see payment reflecting by the 8th of every month. How can you bill me R459.00 for the month of June when i was disconnected.
's updateReviewer Update
15 Aug 2016, 13:48Dear Elna,
In you first reply you sed you charging me R137.70 for the prorated period 02-06-2016 to the 10-06-2016 now you saying according to your records my service was active for the period of June. My service were not active from the 08th June that is why you charging the R137.70 because you disconnected me on the 8th June 2016.
Kind Regards.
's update15 Aug 2016, 13:48
Reviewer Update
Dear Elna,
In you first reply you sed you charging me R137.70 for the prorated period 02-06-2016 to the 10-06-2016 now you saying according to your records my service was active for the period of June. My service were not active from the 08th June that is why you charging the R137.70 because you disconnected me on the 8th June 2016.
Kind Regards.
's updateReviewer Update
16 Aug 2016, 09:10Dear Elna,
I await your response.
Regards
's update16 Aug 2016, 09:10
Reviewer Update
Dear Elna,
I await your response.
Regards
DStv (MultiChoice)'s replyOfficial
17 Aug 2016, 12:44Dear Jessie Jacobus
Thank you for taking our call as per our telephone conversation, the account is overdue with R655.33 reason being your debit order of R502.33 for the month of April was returned unpaid.
R 137.70 prorated amount for June
R 502.33 amount due April
R15.30 one day prorated amount for June since service was disconnected on the 2nd.
Total R655.33
As you mentioned that you might have already paid the reversed amount, we will require proof of payment to investigate further as payment is not reflecting on our end.
Please send the proof of payment to ***. You will receive then receive a case reference number which we will need to trace your proof of payment.
Further current overdue is R205.33 should you wish to reconnect your service total required is R477.43 to view till 31st August.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply17 Aug 2016, 12:44
Official
Dear Jessie Jacobus
Thank you for taking our call as per our telephone conversation, the account is overdue with R655.33 reason being your debit order of R502.33 for the month of April was returned unpaid.
R 137.70 prorated amount for June
R 502.33 amount due April
R15.30 one day prorated amount for June since service was disconnected on the 2nd.
Total R655.33
As you mentioned that you might have already paid the reversed amount, we will require proof of payment to investigate further as payment is not reflecting on our end.
Please send the proof of payment to ***. You will receive then receive a case reference number which we will need to trace your proof of payment.
Further current overdue is R205.33 should you wish to reconnect your service total required is R477.43 to view till 31st August.
Regards
Elna
Best regards,
's updateReviewer Update
17 Aug 2016, 14:31Dear Elna,
Why does it seem like even you are confused about my account.
The first time you gave me a brake down of my account saying my balance was R58.63 the prorated from the 02-06-2016 to the 10-06-2016 was R137.70 and R459.00 for the subcription for the 1st of June which came back un-paid.
Today as per our conversation the story is now changed and it looks like i'm just going no where with sorting my account out. Can you please tell me what is you position there at Multichoice ? because i think it time i speak to some high than you.
Kind Regards.
's update17 Aug 2016, 14:31
Reviewer Update
Dear Elna,
Why does it seem like even you are confused about my account.
The first time you gave me a brake down of my account saying my balance was R58.63 the prorated from the 02-06-2016 to the 10-06-2016 was R137.70 and R459.00 for the subcription for the 1st of June which came back un-paid.
Today as per our conversation the story is now changed and it looks like i'm just going no where with sorting my account out. Can you please tell me what is you position there at Multichoice ? because i think it time i speak to some high than you.
Kind Regards.