Disappointed

Requested an upgrade on my package last Saturday and made payment, but the requested was not processed. Tried again on Sunday but still nothing. Eventually, I decided to phone into their contact center. I spoke to Zintle who told me that the previous upgrade requests would have to be removed first and this process would take 24 hours. 2 Days later and still nothing had been done. I phoned in again and spoke to another consultant who told me the previous requests still had not been removed. She escalated it with her team leader and told me the upgrade will be done within 3 hours. Today is Friday, and still NOTHING has been done.

The self-service website has not been operational for nearly a year now, the ussd is clearly not functioning . The contact centre, team leaders and their IT department are not effective either.

Maybe it is time we switch to Netflix.