eD
erin D
1 reviews | Active since Nov 2013
02 Apr 2015, 14:44
disappointed
I had the dish installed and connected on family package for R200,december last year I changed to R699 package,when I did that I paid and called in and it was done in a flash.2 April I wanted to downgrade to R200 again so I paid and it was said that I cannot change because I had to call in before the due date.How the hell was I suppose to know that and also when I upgraded it was after the due date and I had no problem having it changed but now its a problem.How are we as clients suppose to know that this has changed since we get no communication from dstv.I did it before but now its a problem.So sick of dstv and their changes.Its not the 1st time I have a problem with them.I am a client and if I want to change something I feel that it should not be a mission.I had emailed [Email Removed] 2 enquire about the downgrade but its seems their website is incorrect.I'm cancelling this blady subscription because its a damn headache.My friends and family will probably be cancelling to.I would now buy and invest in dvds and movies.****ED
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Apr 2015, 09:07Hello erry berry,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Apr 2015, 09:07
Official
Hello erry berry,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,