Disappointed

Dear Fikile Skhosana,

We have a month to month pre-paid billing system and bill what is due currently for the billing cycle.

E.G, if your payment date is the 01st to the 30th every month, you are charged for each day the service is active, however we bill a fixed monthly instalment. If you are on the DStv Compact package for R385.00 and your payment date is the 01st of every month. This means the payment of R385.00 covers you from the 01st to the 30th.

Should you wish to change the date to the 10th for example this also alters the billing for that current cycle. If you paid on the 01st of July your payment will cover you till the 30th of July. Now you want the date to change the 10th meaning in August you will be paying on the 10th of August instead of the 01st. Your initial payment has covered the account till the 30th of July. From the 31st of July to the 09th of August we are supposed to bill you the prorated amount for the days in between. Remember we have a month to month pre-paid service and you are charged for each day the service is active.

Once the prorated amount is paid the normal monthly subscription will be due on your new payment date E.G 10th of August to cover the account till the 09th of September so on and so forth.

The same applies should you change the date to an early date. E.g your payment date is the 01st to the 30th and now you wish to pay on the 25th. Because the account is already paid in advance when you pay on the 25th you will have a credit balance on the account due to paying early and changing the date.

Should you require further assistance, please do not hesitate to contact us send an email to *** .

Kind regards

Edward.

DStv Hello Peter Team.