Disappointed!!

On the 4th of July I called Multichoice to close/cancel my viewing as we had a power outage in my area and the person i spoken to at cancellations cancelled my viewing and also reassured me that when I call to ask to be reconnected I will not pay a thing only to my surprise when I call two days ago was that yes I can be reconnected and still need to pay for the new month? *** as I cannot pay for services I never rendered why is dstv ripping us off while we trying to keep their sinking ship. I'm very upset as I work very hard for the money I'm paying YOU monthly and refuse to be taken for a fool by you.