1 reviews | Active since Jan 2015
Disappointed
I came back from my holiday today and contacted call Centre. The call was cut off 3 times. Eventually I got hold of a consultant, Thabo Rabotapi who said to email proof of pmt. this was done before 9:00 am. There was no acknowledgement of email received. I waited till 12pm, then contacted call Centre again, spoke to Lindo Zwane, same story. She guaranteed me that the account will be active before the end of the day and promised to call. It's now 21:34, no call from Lindo even though I called and spoke to Thabo again who didn't even open my email to verify proof of pmt. I called in now and spoke to Masala Dzumba who said I must forward proof of pmt n she will activate account. I have made almost R200 worth of calls to the call Centre which is extremely frustrating. I moved from toptv to dstv cause of the programs but I am now beginning to wonder if this was a good move. I did mention this to a consultant earlier on, and he told me that it's my choice.clearly dstv is making enough money and they don't need my business. Siyabinga was the consultant. Very disappointing service!!!
We apologise for the inconvenience caused to you Nevashini. We regret that you could not be assisted in time. According to our records, the matter has been resolved.
Please accept our humble apology.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso
Best regards,
We apologise for the inconvenience caused to you Nevashini. We regret that you could not be assisted in time. According to our records, the matter has been resolved.
Please accept our humble apology.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso
Best regards,
