Disappointed

I bought a Dstv Explorer about two weeks ago. I installed the unit myself, called Dstv to set up the smart cart etc. this morning I wake up with an E16-4 message stating I have not paid my account. I once again called into the call center and spoke to an obnoxious individual who instead of trying to help me rectify the situation was telling me that I instructed the consultant to create a new account. Why would I need to open a new account if this was just a replacement decoder. I am completely dissatisfied with the service I received this morning. I have never been treated like that when calling into the call center, all other times I have been treated like a long term client but today I felt like I was treated like a piece of *******. I even asked to speak to the supervisor and was told that it was not necessary. This is completely unacceptable and it seems like the Dstv service is slipping which is sad because as stated before I have never had any problems when calling into the call center.