Disappointed

I am actually very disappointed with dstv at the moment. I emailed about a payment arrangement and I was told my account needs to be owing over R2000 for them to be able to help me and there is nothing they can do for me. so what about the people who want to pay and keep their subscriptions active. This is really disappointing. especially when they say there is nothing they can do. If this what is what you are doing to keep your customers, thats why it is not working