Disappoint Service

On the 23rd June 2021 i received a call from Multichoice telling me that i qualify for an exclusive offer to upgrade to an explora with a price lock of R680 for the next 48 months of which i agreed. I was advised to remind the technician that will be dispatched to my house to cancel my previous package since i'll be on the explora package. I was advised that i will only pay the prorata seing thay my debit order is scheduled for the 20th of each month that means i haven't used my services yet since i only had 3 days since i paid for it. I did remind the technician and he confirmed that the package is cancelled until i logged onto Mydstv now app to find that i have 2 active packages which was not what we agreed upon. Please cancel the old package as i wont be liabe to pay for two plackages. I was contacted and enticed to take this offer but now I doubt if i made the right choice looking at the level of your servive. Another thing, i would also like to lay a grievance for the installer that was assigned to my call. I tried to reach out to the technician and i was ignored blatantly. I even asked them to give me their boss' contacts and they refused and kept hanging up on me.