DISAPOINTED IN DISCONNECTION WITH NO PRIOR REMINDER!!!

Good Day

I am frustrated with Multichoice as they do not give my statement or any correspondence regarding payment but are quick to disconnect the service. I have check on my own my balances,charged ,which I feel is unfair.I went to dstv store on Sunday and more on Monday and the DStv store was offline-power issues,so I advised that I need to pay urgently and I was unable to pay,I am utterly disappointed ,high rate +frustrated with DStv,connected+the reconnection fee re imbursed. I have also advised dstv at times I with work I cannot use my banking and need a store that is online to pay.As I travel to rural arreas. Contact with feedback that is off quality.