Disabled my service - claiming that my account was overdue when it was in credit

<p>I am a DSTV subsriber on an annual subscription which I renew in September yearly. From Monday 27 june I started receiving SMS's stating that my account was not paid. I made an online query and was informed via EMail that someone had changed my account from yearly to monthly. ON Saturday 2 July the services to my secondary PVR was stopped due to non account payment. I called the Preotoria call centre ( Extraview ext. ) at 12h00 today; spoke to an agent, Bongewe who could not help me, stated that she would speak to her supervisor for assiaitance whilst I held but cut me off. I called once again and spoke to anothe agent Jabu Ntuli who could not understand my query and frustration and who pursposefully cut me off. I called for the third time. now being approx 35 minutes on the line and spoke to a supervisor Jabu who undertook to reslove to so called SYSTEM ERROR via their IT dept. but did not acknolweledge that they must reimburse for the rime that my services were interupted to their incompetences</p>