Dis-Satisfied Customer

I was on leave with my family and returned home on the morning of the 2 July 2018 and upon accessing my messages, almost immediately on my phone at the airport, a friendly reminder “popped up” requesting the DSTV Multi Choice payment for July 2018, which I had forgotten to pay, prior to my departure on 17 June 2018.

“In order to” avoid the R50 re-connection “the reminder said” please pay R384.52, of which I paid R385.00 before mid-morning of 2 July 2018, from my Nedbank Account. Subsequently, my services were terminated this morning of 3 July 2018. Upon phoning your “Call Centre” the operator asked me to email thru my proof of payment and he would connect me immediately. He immediately realized for me to be re-connected, an additional fee of R50.00 is required, for which I refused to pay.

I am a man of principal and I adhere to them vehemently. I refuse to pay for something that I am not responsible for. Your supervisor was not helpful at all. “In order to” continue the conversation, she promised to contact me almost immediately after we ended our call, but to no avail. Personnel like Nicky shouldn’t be holding posts as supervisors as she does not know how to deal with the public at large.

I feel that the services, that certain of your STAFF offers, is atrocious and that they would require further rigorous training in “managerial s****s” for them to deal with the public, in a more civil manner.

I have been a loyal customer since inception an I am totally dis-satisfied with the services rendered by yourselves and would terminate my services from the end of July as soon as you deduct my R50.00 from my payment of R385.00 made to you.