Dinosaur DSTV refuses to cooperate with the bank

Again, another company doesn't have the decency to work with the Standard Bank ***** Division to resolve a theft of R1000 from my husband's credit card on 11 March. I was in the middle of trying to resolve another dispute with a company, and being autistic, and old, I wasn't able to focus on the details of what was being asked of me, and I co-operated with the ********* who took advantage of my obviously being distraught when they told me R19000 had been de*****ed from the credit card account. DSTV have the details of the payment made via the credit card, yet despite my request to work with the bank and even to have the decency to simply cancel the subscription and return the money, my ignorance of how easily money is ****** from a credit card by someone with neuro-diversity, and old age is being denied co-operation from this company. We have been customers of DSTV since they were MNet in the 1980s. This should at least afford us a little respect from the people who have had tens of thousands of our Rands for their service, even if only to tell this old woman that she's an idiot and should learn to multitask, whatever that's supposed to mean. I will most definitely cancel my DSTV subscription when I figure out a way for my husband to watch sport through some streaming service in the future, and it will come. South Africans are been ********** by this monopoly with their huge fees, and now causing me distress, and exacerbating the depression I'm already suffering from Covid lockdown fatigue by their refusal to cooperate, or even to respond to my comment on Facebook about the fact that one of their customers stole their month's subscription from me. My parents always told me what goes around, comes around, and as soon as we can find another way to watch our teams play sport, DSTV will go the way of other dinosaurs.