Dinah and Excellent's Praises!!!! You have out done yourselves

<p>Let me first start by thanking Dinah for opening her call with “ I am so sorry you had to go through what you did with you knew installation , can I please try and restore or create a new customer experience for you …” She got me at Hello . Thank you Sesi Dinah , being a customer service consultant myself I am in ore by the level of service you give . It goes beyond norms and exceeds all expectations. It’s not in what you did but how you did it as well, which spoke volumes to your character and I bless and thank The excellent services gods for you.</p> <p>Even when she struggled to get the initial installer to commit to a time or even return her calls to come and fix the initial problem, she kept me updated and gave me solutions and not more problems. I take off my hat to you and do hope you are appreciated and honoured for what you did for me and the gift intended for my father, you made it perfect and I am humbled.</p> <p> </p> <p>The matter was then referred to Excellent Sithole who despite getting lost due to my unclear directions didn’t complain or even give me a sense he was irritated or lost his calm. I was not home when he got there and my dad cannot stop singing his praises, this young man oozes passion, dedication, respect and diligence. He waited for the initial installer before touching anything with intentions to also educate the installer and that to me says LEADER.</p> <p>I got home and was moved by the workmanship and how perfectly the job was done. The cable is next to invisible and gels with the wall. The cable is so straight I could swear a ruler was used to line it . The dish has been repositioned and I am happy no issues and doubt I ever will in this regard.</p> <p>Excellent thank you, thank you for making my dad’s gift perfect just as I had pictured it . I was moved to tears when my dad was so taken by how respectful and knowledgeable this young man is and I do hope the company values and appreciates you.</p> <p> </p> <p>Dinah and Excellent, WELL DONE!!!!</p> <p> </p>