DIGUSTING SERVICE FROM DStv

I cancelled my DStv on the 2nd January 2022 and was told that they would be switching the service off on the 1st February 2022 which was done accordingly, and that they would not be billing me again. On the 2nd of February they billed me again (really) this should not have happened. I contacted DStv on the same day and requested that this be corrected and the full amount be reversed back into my account. According to them this would take place as soon as it gets approved, which would be within 7 days. After numerous calls thereafter and numerous promises made that this would be done within the next day or so, each and every time I called, but to date no payment has been received from DStv. I called again Monday 21 February, 4th call to DSTV, three days ago and was provided with a reference (***) and the call centre person insured me after speaking to the Supervisor in Finance that the money would be paid into my account on Tuesday afternoon. I am still waiting for my reimbur*****t. Can someone at DStv please tell me why it is so hard to reimburse the money owed to me. If I owed you money you would have handed me over the same day. Who and when is going to be rectified.