DIGUSTING SERVICE FROM DSTV
on Friday 30/10/20 at about 6pm no dstv call up and am told amount of R700 odd outstanding for holiday package FROM FEBRUARY20!!!! no warning of anybody contacting me to tell this Have missed 1 payment in last many years If there was ana alternative i would can DSTV
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Nov 2020, 15:13Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Nov 2020, 15:13
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Nov 2020, 23:05Hi Les Davis,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. The balance was not recorded on the system due to a technical glitch and it was only picked now in October 2020. We can fully assure you such an incident will never occur again.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. The balance was not recorded on the system due to a technical glitch and it was only picked now in October 2020. We can fully assure you such an incident will never occur again.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply02 Nov 2020, 23:05
Official
Hi Les Davis,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. The balance was not recorded on the system due to a technical glitch and it was only picked now in October 2020. We can fully assure you such an incident will never occur again.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. The balance was not recorded on the system due to a technical glitch and it was only picked now in October 2020. We can fully assure you such an incident will never occur again.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,