Digital Satellite TV (Multichoice)

I have had the worst experience from Multichoice DSTV. I have been a paying customer of Multichoice DSTV for years. They decided to just switch my viewing off - no communication, no alerts. I changed my debit order date successfully on 21st Oct 22 and the agent (Keabetswe P) confirmed everything was in order only to have my connection switched off abruptly today (29 Oct). When I contqctedd with DSTV via their Chat room, I chatted with agent, Nokuthula - it was like I am talking alone. She never replies and when she eventually did - she told me to pay for connection fee R50. But it's DSTV which failed to collect the debit order - I have the proof saved where they confirmed everything was in order. Can you believe this kind of service. Which company can I switch to? This is the worst service by far - I don't know whether they train their agents or they pick anyone from the streets.