DD
Doug D
1 reviews | Active since Oct 2017
25 Oct 2017, 17:56
Digital migration
I have waited for one month for DSTV to contact me in regards the migration installation from an analog decoder to a digital decoder. To date no one from DSTV or the installer has contacted me.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
26 Oct 2017, 09:11Dear Doug Mc Dougall
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Oct 2017, 09:11
Official
Dear Doug Mc Dougall
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Oct 2017, 11:42Good day Doug Mc Dougal
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have escalated your concerns to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Oct 2017, 11:42
Official
Good day Doug Mc Dougal
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have escalated your concerns to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DD
Doug D's updateReviewer Update
26 Oct 2017, 11:59Hi Rupert
Thank you for your reply.
It will be greatly appreciated if our analog decoder can be replaced under your migration policy with a digital decoder before the end of the week.
The weak reception from our analog UHF aerial / decoder makes it impossible to view television.
We have been experiencing this type of reception for years now.
Regards
Doug Mc Dougall
DD
Doug D's update26 Oct 2017, 11:59
Reviewer Update
Hi Rupert
Thank you for your reply.
It will be greatly appreciated if our analog decoder can be replaced under your migration policy with a digital decoder before the end of the week.
The weak reception from our analog UHF aerial / decoder makes it impossible to view television.
We have been experiencing this type of reception for years now.
Regards
Doug Mc Dougall