DIFFICULTIES IN TRANSFER OF MY DECODER OWNERSHIP

To whom it may concern,<br> I write this letter as a formal complaint with regards to the poor customer services that Multichoice provide, specifically the trouble I'm having to change the ownership of MY OWN decoder that I OWN to my father's account.<br> The decoder my father owns stopped working and I suggested to him that we change the ownership of one of the decoders that I own to his account, instead of him purchasing a new decoder...easy hey...NO!<br> I submitted my Change of Ownership Form on 30 March 2016, received an automatic response the same day with reference number ***. For a full day I have not heard a thing back from Multichoice (bearing in mind that my parents now cannot watch any tv and that I want to resolve this as soon as possible as they pay the ridiculous high and unreasonable prices Multichoice charge where a day lost is almost worth a gold bar). On 31 March 2016 I received a response stating that certified copies of our ID documents is required?<br> <br> Can I ***** my own decoder, or what are you trying to achieve by this??<br> You can not only milk us with your charges and not provide a good, or even reasonably good service in return!!<br> Please respond in this regard.