Difficult to Downgrade Dstv Package

I contacted the call centre to downgrade my bouquet from premium to easyview as I haven't done any downgrades in months and thought it would be quite simple, but to no avail. Dstv is just ripping us off on a daily basis and they want to ensure that cannot downgrade irrespective of your circumstances. Only option would be to cancel your subscription which I'm considering as I had done a burglary and everything was ******. I just thought I could at least save some money with my subscription and upgrade once I'm back on my feet. I'm nothing but an account number to Dstv. You can do virtually anything online except downgrade.