different story everytime I phone and no results

I have an mnet decoder I would like to reconnect. I disconnected it a few months ago. I called the call centre on monday for the first time. I was told it would be put on which never happened I called again and the lady said it would be on in fifteen minutes which it wasnt, I then called again and said it would take up to 24hrs and the lady before gave me the wrong info. I called again this morning and was then told it cant be put on and I would need to buy a new decoder if I wanted to reconnect as the company wants to phase that make out. The service is totally unexceptable and I have been told one story after the next ! I am really unhappy about this and dont feel I should have to now carry the expense of a new decoder.