QD
Quentin D
1 reviews | Active since Apr 2015
07 Apr 2015, 09:26
Different Accounts
After sending e mails to confirm my total due for the month subscription i payed the amount due as i was trying to rent out a movie on box office it was suspended <br> they charge you with sms fees and admin fees and yet i still could rent out a movie i then proceeded to phone them after spending almost 12 min on the phone the problem was stil not fixed <br> i could only rent out the movie 1 hour after speaking to them<br> they are quick to suspend your viewing but not willing to compensate the amount of money you use to get a service <br> <br> Regards <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Apr 2015, 15:05Hello Quentin1984,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Apr 2015, 15:05
Official
Hello Quentin1984,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,