NW
Nicki W
1 reviews | Active since Mar 2009
15 Aug 2015, 05:13
Did not honour cancellation
I called last month on the 15th or 16th to cancel my service. My debit order goes off on the 15th of every month. Guess what it went off again this month causing my account to go into negative because I was not expecting another debit. Bank will probably charge me R100 for going into negative as well. Unacceptable!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Aug 2015, 12:25Hello nickidw,
We could not get hold of you today and discuss your query telephonically.
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience.
Please refer to your personal email address for a detailed response regarding your query.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience.
Please refer to your personal email address for a detailed response regarding your query.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply21 Aug 2015, 12:25
Official
Hello nickidw,
We could not get hold of you today and discuss your query telephonically.
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience.
Please refer to your personal email address for a detailed response regarding your query.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience.
Please refer to your personal email address for a detailed response regarding your query.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah