Did not answer question (sent standard leter)

I installed Telkom fiber to home, as part of the bundle I received an DSTV EXPLORER. The Telkom bundle has 50 GIG soft cap with free Night Surfer Data (Midnight to 07h00)<br> The question I sent to [Email Removed] [Email Removed]<br> <br> Is there a way to setup an explorer such that it only downloads Catch-up programs during specific times? <br> Telkom has Free Night Surfer data from 12 am to 7 am and I want to make use of the night surfer option.<br> <br> The email response [#***] was a standard letter stating that DSTV recommend that you use ADSL uncapped. <br> <br> I responded with you did not answer the question on 01 July 2015 09:18 AM still no reply 5 July 2015.<br> I am total unsatisfied with customer support:<br> 1) Salome who answered 1st email did not even bother to read it, and just sent standard information that can be obtained from the internet.<br> 2) My second email has not even been acknowledged<br> 3) A negative reply would have been better<br> NOTE:<br> Telkom do not offer uncapped fiber (although there are other suppliers in SA that do). <br> This is a Telkom Multichoice collaboration, therefore one assumes that they have thought through the \Catch-up"data requirements on this bund"""