1 reviews | Active since Apr 2014
DICONNECTING ACCOUNTS EVEN WHEN YOU HAVE PAID.
I REQUESTED A DOWNGRADE ON MY ACCOUNT BEFORE MY PAY DATE, I SPOKE TO A LADY BY THE NAME RENEILWE SHE AGREED TO DO THAT, BUT TO MY SURPRISE AFTER I PAID 5 DAYS AFTER MY PAYMENT THEY DISCONNECTED MY SERVICE, WHEN I CALL THE GUY BY THE NAME THOBANI WITH A VERY BAD ATTITUTE TOLD ME THERE IS NOTHING SHOWING ON THEIR SYSTEM THAT I MADE MY DOWNGRADE REQUEST SO I HAVE TO PAY IN ORDER TO GET CONNECTED, I REQUESTED THE MANAGER HE TOLD ME THEY ARE NOT IN, ICALLED AGAIN AFTER A FEW SECOND THEN I WAS TRANSFERRED TO SIBUSISO I REQUESTED THE MANAGER THEN NOKUTHULA SPOKE TO ME BUT AS A MANAGER SHE IS NOT HELPFULL AT ALL, ALL SHE SAID WAS THERE IS NOTHING SHE CAN DO I JUST HAVE TO PAY...IMAGINE....THEY ARE SO FULL OF NONSENSE AND THEY FORGETTING WERE THEIR SALARIES ARE COMING FROM...MXM
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert