VR
VIGIE R

1 reviews | Active since Feb 2021

23 Aug 2021, 14:17

di

hi i have made a payment of 550 on the 29th June, I got disconnected on the 3rd of July, they could not pick up the payment, made another payment on the 3rd of July of another 550 and sent proof of payment they reconnected me on the 3rd of July . I was sitting on a credit of 550 for June payment. I called dstv they told me I need to 156.00 more. I paid 160 on the 27th of July. From the beginning of July right up until now I hve been disconnected every single week. I called the call center every single weekend to be connected , I spent so much of monie on air time calling them and hold on sometimes for abt 2 hrs. I am so tired now. Today i called them they told me i need to R1017 by today. I asked to speak to inbound supervisor or will like to hve a conference call. They say they working from home. How do i solve this problem knowing they will disconnect me again today if they do not receive payment and futhermore they are charging for reconnecting and also other fees. Can you please assist me . Thanks

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Aug 2021, 17:30
Official
Hi Vigie, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team