DEVICE DISCONNECTED AND NO HELP AT ALL

Good day,<br> <br> On 28 November 2015, I contacted DSTV Call Centre and spoke to a call centre agent who did not introduce herself to me at about 18H30.<br> <br> I informed her that I cannot see my device on the DSTV Self Service site and she informed me that that is due to the fact that I owe MultiChoice.<br> <br> I informed her that I had paid R800.00 on 25 November 2015 (which she can duly see on her system) and asked her what is the balance on my account.<br> <br> She informed me that I owed DST a total of R569.36 plus reconnection fee of R50 plus subscription fee of R7.80. <br> <br> She could not advise me why I cannot see my device and why is my account suspended (as I do not owe DSTV, R800 less R624.44 equals to a credit balance of R172.84).<br> <br> I asked her to refer me to her supervisor and she ended my call whilst I was still holding without even assisting me.