NM
Ntokozo M
1 reviews | Active since Jan 2025
16 Jan 2025, 21:04
Device care insurance
I'm extremely frustrated with MultiChoice (DStv) I paid my subscription yesterday only for my services to be disconnected. I spent the whole day between call centre & insurance services. Crazy how fast they get to us but when you need them to sort out you must hold for more than an hour without any assistance. I'm still disconnected because apparently I owe 3x device insurances. How does one have 3 policies as I know of R27. Currently one device is not working and can't be exchanged. So basically I'm disconnected for 1 device!! I'm considering leaving Dstv, I've been working loyal customer who always get dissatisfaction with the service @ MultiChoice.
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DStv (MultiChoice)'s replyOfficial
16 Jan 2025, 22:22Hi Ntokozo,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Jan 2025, 22:22
Official
Hi Ntokozo,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,