SR
Steven R

1 reviews | Active since Aug 2014

13 Apr 2016, 17:32

DESPITE YOUR HELLOPETER PROMISE, NO PHONE CALL

Just like your call centre on the numerous occasions I was assured of a phone call, on a Hellopeter complaint of all places you respond to me \We note your frustration and are committed to turning this around for you. This is certainly not the kind of experience that we desire for our valued customers!<br> <br> Please expect a call from us via the cell number provided. Let us assist you with this.\"<br> <br> Since last Thursday when you responded, still no call. I am only posting another complaint so people can see how pathetic your customer service is. I don't actually want a phone call now anymore as I've taken this matter up already with the Office of the Consumer Protector, and you've made it very clear how little you think of the very people who support you. <br> <br> "

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Apr 2016, 15:48
Official
Hello StabiRose,

As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account complaint.

Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Regards

Nesta