Despicable

In January 2016, we did not have sufficient funds in our account, we made a deposit in to our account to ensure that there was money for the debit order . In Feb , the same thing , happened and we called the call centre and explained our situation and no one can understand the meaning of cancel the debit order. anyways, again , debit order bounced , I made a credit card payment and called in and they reinstated the connection . March 2016 , same thing happened , when we called in they say we never paid for the Feb account . Even though I sent proof , the lady asking me to send my bank statement to provide them with a reference number . I said I sent the extract from the account but not my bank statement . After three weeks, got a call on Monday from a lady who clearly also does not understand and she sent us a statement of the account that looks so unprofessional , meaning u have feb payments then march then feb again. this is still not resolved . With their price increases , their service delivery should come first .