DESPERATE-FOR-CASH DSTV'S BROKEN REFUND PROMISES

In September 2023 I was struggling to reconnect my DSTV to watch the RWC. I ended up phoning the call centre and then followed a link sent to me by the agent to make a card payment of R799 to reconnect. But this payment went into my old customer number (from 15 years ago when i still had a decoder) and could not be transferred to my new streaming account. I then had to make another payment of R799 into my new account to get my streaming activated. I was promised then that the first payment would be refunded which has never happened. I have phone the call centre multiple times and spoken to multiple agents over live chat since then. Every time i have to repeat the whole story and every they promise high & low that the refund has been approved and that it will show in my account within 14 days. Nothing has ever been refunded.