Depressed :( :(

Good day

I'm trying to reactivate my grandfather DSTV which has been redundant for years , he is old he doesnt have all his old details , I have spoken to 4 agents still no luck, i even did a conference call so that he can confirm the details that he has . His a pensioner , he has no clu where his details are , I'm in JHB his in PTA and i'm at work and i cannot assist him , he needs to watch , I'm ready to pay.please please please help me. his details SM Seroadi ********** 7 ********** ********** 82

I need DSTV access activated and advise payment amount.