Deplorable service on my counts.

After paying a full subscription and then upgrading and been offered a promo from family to compact. I was disconnected because they didn't add the promo and as per the customer service agent I had to now pay a full compact amount. What pathetic service as I was 20min on the line waiting for feedback as the agent put me on hold only to come back to an answer of I will escalate and someone will call you. I said I need to speak to a supervisor or manager. No availability of a superior as it's the weekend. Then putting me on hold again. Absolutely pathetic service and this as happened countless times before. DSTV MULTICHOICE YOUR SERVICE IS DEPLORABLE. so quick to disconnect however we must wait to be connected when you now indebted to the consumer.