NvdW
Nardus van der Watt

1 reviews | Active since Dec 2010

25 Sept 2020, 14:17

Demanding Call Centre Agent ask for Credit Card details

I received a call from your call centre, no., Zero, 3, One, Zero, zero, three, 6, eight, one, zero. The lady rumbled her name and I stopped her and asked her to spell her name to me. Faljalle Mufundo. I am an existing DSTV client and the lady offered me a New DSTV decoder with a 24month contract for R849. No increase for the next 24 months. I was quite eager about the deal. She asks me stupid questions, like my physical address, my ID no., GEEPS DSTV!!!!! All my credentials are on your system!!!!!!!! Then the frustration started when she asked me for my Credit Card details. The more I tell her that my banking details are on your system the more adamant is she to get my Credit Card details. Eventually, I told her I want to speak to her superior as I will not give my Credit Card details. She ended the call right there. How rude!!!!!!!!!! Well DSTV, if you want to take details of clients' credit cards telephonically then I will cancel my DSTV account with immediate effect with you. Not only will I cancel my account but I will also inform all banking institutions what you are doing and I will run a Social Media feed like never before.

The Head of your Legal Dept. can contact me with a detailed explanation within 24 hours or I will proceed with my process.

READ CAREFULLY!!!! If I get a call from an Agent and not the Head of your Legal Dept I will also proceed with my process with the Banks and Social Media. I do not tread ---- I warn and then I make enough **** for you to then close DSTV South Africa!!!!!!!

0
Replies (0)