Demand for DSTV prorate for the days they've unfairly disconnected me

Item: DStv (MultiChoice)
Rating: 1
Author: Pimani B

My mother's and my dstv accounts were disconnected for the fifth time this month. With every disconnection I have had to use my airtimendir over 30 minutes on the phone with consultants who reconnect me. I have tweeted about it with every disconnection and I get the same response that I must send my details. I am so tired of calling them. I just want my money back. Or an entire month's payment break to make up for the airtime lost and hours spent on the phone with them.

Why is it not possible for them to call me 2hen they see my tweet???

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

19 Feb 2020, 10:33

Hi Pimani,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply19 Feb 2020, 10:33

Official

Hi Pimani,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Pimani B's updateReviewer Update

19 Feb 2020, 15:26

This is the fifth time I'm told that the payment has been transferred to my account, but I still got disconnected after every time. My number is actually ***

Pimani B's update19 Feb 2020, 15:26

Reviewer Update

This is the fifth time I'm told that the payment has been transferred to my account, but I still got disconnected after every time. My number is actually ***

Pimani B's updateReviewer Update

20 Feb 2020, 23:19

I am still waiting for your call to discuss how I am going to be reimbursed and the days that I have been disconnected

Pimani B's update20 Feb 2020, 23:19

Reviewer Update

I am still waiting for your call to discuss how I am going to be reimbursed and the days that I have been disconnected