Delivery of decoder

Very disappointed with DSTV I went to the head office on 4/12/2021 because I had a ******* hard drive and I could not use catch up which is the only thing we use beside the sports I was told because I don't have insurance on the device I can't get another one then I was told I can get ultra view on a black friday deal if I switch over to debt Order which I did as well I was told the device will be delivered to my house on in 4 to 5 days. After 5 days I called to find out why it hasn't arrived yet and I was told a manager will escalate it and call me back after 24 hours no one phoned me. On the 13/12/2021 I phoned again to find out why the devise has not arrived yet and it was said that pricelock department has the device and they will deliver it and they will phone me and tell me what the delay is I spoke to Cindy and the reference number is:***. Today I went on my DSTV app and all my personal details was removed I don't know if they want to cover their tracks but I put it back on so they can't say they didn't have my details and everytime I phone they confirmed my details. All I want is the device cause come the 26 I will have to pay for my service. I took leave as well so that they find me home when they deliver it but now I'm back at work I wasted 3 days which is not fair towards me I just want assistance and not to be **** to saying someone will phone me when no one does.