BW
Boris W

1 reviews | Active since Dec 2016

31 Jan 2017, 10:29

Delisting me. Official email start date 7 October.

<p>I have previously posted on Hello Peter with the title **** poor customer care on the 7 December regarding Multichoice's inability to clear my name off of Trans Union and ITC . They have listed me as a poor payer with arrears back in 2014, for the amount of R284.</p> <p>My account is up to date as I have recently paid over R1300. I have sent 4 emails and called dozens of times regarding this issue. I will continue to email ********** and post on Hello Peter everyday that this is not resolved seeing as I cannot speak to anybody in finance or credit department this is my only and last resort. </p> <p>There is no way to esculate this in any way and that is unacceptable even on Hello Peter they respond to you once and never follow through. </p> <p>It has been months and would just like this to be resolved. </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jan 2017, 10:58
Official

Dear Boris Wiseman

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jan 2017, 13:10
Official

Good day Boris Wiseman

Please accept our sincerest apologies for the inconvenience you have experienced in this regard.

We have escalated your De listing department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert