WS
Wilna S
1 reviews | Active since Aug 2016
23 May 2018, 14:37
Deleted Playlist
We have just paid our subscription in full for the year and after we have done that all our problems has started. Our playlist was totally deleted on the Explora. We phoned MultiChoice who took us through the steps to reset the Explora. It worked fine for about 4 days and again everything we have recorded are gone again!!! I am sure MultiChoice will be able to restore the playlist - but no - all they say is buy a new Explora!!! I wish MultiChoice can get competition and not be the only service provider because of their poor service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 May 2018, 17:39Dear Wilna Swarts
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 May 2018, 17:39
Official
Dear Wilna Swarts
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 May 2018, 19:15Good day Wilma
I could not get hold of you and discuss your query telephonically.
The reason for calling was to get more information regarding your query.
I fully understand you concern regarding the Playlist content which cannot be restored.
However, if the technical problem with an Explora decoder is persistent. It’s important to have the decoder tested at the nearest DStv service centre or agency. This is to ensure that the decoder's hardware is checked and possibly the new software is loaded.
I apologise for all your inconvenience.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 May 2018, 19:15
Official
Good day Wilma
I could not get hold of you and discuss your query telephonically.
The reason for calling was to get more information regarding your query.
I fully understand you concern regarding the Playlist content which cannot be restored.
However, if the technical problem with an Explora decoder is persistent. It’s important to have the decoder tested at the nearest DStv service centre or agency. This is to ensure that the decoder's hardware is checked and possibly the new software is loaded.
I apologise for all your inconvenience.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,