Delayed user notifications for service issues

I have an annual contract with DSTV to pay R961 a month, the debited payment did not go through on the 03/03/2025. I got no email, SMS or application notification from DSTV advising of such. Only on the morning of 06/03/2025 did I see DSTV was disconnected and when opening the app I saw it was disconnected and I need to pay R1093 and not R961 as per the contract. When calling DSTV they stated the extra amount was for reconnection. After I paid the amount (over and above the contract) did I get an SMS 2 hours later stating my debit order did not go through on the 03/03/2025. If I had gotten this SMS 3 days ago, I could have avoided paying the reconnection fees. DSTV needs to ensure their SMS are sent punctually when the issue happened. Sending it 3 days later when you have cut services and customers need to to pay more is just ****my behavior.