NT
Nomthandazo T
1 reviews | Active since Dec 2011
02 May 2017, 08:10
Delayed Service
<p>I requested a change of ownership on my fiancé's account on 26/04. We were informed that this is a 24hr process. It's been six days but the nothing has happened and nobody from Multichoice has bothered to follow up on our request and yet we are paying for their services. This is not only inconvinient but very unprofessional and unfair. </p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 May 2017, 09:12Dear Nomthandazo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply02 May 2017, 09:12
Official
Dear Nomthandazo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 May 2017, 10:45Dear Nomthandazo
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we confirm that the change of ownership was successfully done and the DStv Compact package is active on the new account.
Furthermore, we have transferred R292 from the old to the new account.
Kindly note R365 will be due on the 26th May on Mrs Morara's account, the customer reference number is ***2.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply02 May 2017, 10:45
Official
Dear Nomthandazo
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we confirm that the change of ownership was successfully done and the DStv Compact package is active on the new account.
Furthermore, we have transferred R292 from the old to the new account.
Kindly note R365 will be due on the 26th May on Mrs Morara's account, the customer reference number is ***2.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
NT
Nomthandazo T's updateReviewer Update
02 May 2017, 12:45Hi Lebogang,
Please upgrade Mr Lehlohonolo Ashton Morara's account to Premium. We will make a prorata EFT payment today if possible. Also, can he start paying via debit order as of 31 May 2017?
NT
Nomthandazo T's update02 May 2017, 12:45
Reviewer Update
Hi Lebogang,
Please upgrade Mr Lehlohonolo Ashton Morara's account to Premium. We will make a prorata EFT payment today if possible. Also, can he start paying via debit order as of 31 May 2017?
DStv (MultiChoice)'s replyOfficial
03 May 2017, 09:32Dear Nomthandazo
Thank you for taking our call today.
As per our telephonic reference, we have upgraded your services to the DStv Premium package.
Kindly make cash payment of R273.08 within 24hours to update the account until the 30th May 2017.
We have successfully loaded the debit order for the 31st of every month and R789 will be due as from the 31st May 2017.
Should you require further assistance, we are here to help.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply03 May 2017, 09:32
Official
Dear Nomthandazo
Thank you for taking our call today.
As per our telephonic reference, we have upgraded your services to the DStv Premium package.
Kindly make cash payment of R273.08 within 24hours to update the account until the 30th May 2017.
We have successfully loaded the debit order for the 31st of every month and R789 will be due as from the 31st May 2017.
Should you require further assistance, we are here to help.
Kind regards
Lebogang
Best regards,