VZ
Victor Z
1 reviews | Active since Aug 2018
20 Sept 2018, 09:07
Delayed refund
This September I double paid them so on Monday 17/09/2018 I forwarded the required documents for refund. It’s almost end of the week and haven’t heard from them. Please help
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Sept 2018, 08:35Dear Victor Zwane,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Sept 2018, 08:35
Official
Dear Victor Zwane,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Sept 2018, 10:46Dear Victor Zwane,
Our records indicate the refund journal was rejected due to insufficient documents received. The bank statement does reflect on the account.
Kindly send us an email to *** and attach your ID copy and copy of the proof of payment for the amount of R809.00. This will enable us to capture the refund journal again and have it approved by our finance department.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply21 Sept 2018, 10:46
Official
Dear Victor Zwane,
Our records indicate the refund journal was rejected due to insufficient documents received. The bank statement does reflect on the account.
Kindly send us an email to *** and attach your ID copy and copy of the proof of payment for the amount of R809.00. This will enable us to capture the refund journal again and have it approved by our finance department.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,