GL
Gerhard L
1 reviews | Active since Aug 2014
06 Aug 2015, 10:51
Delayed Payment Payout
I cancelled my subscription and not only can will I be charge for the notice month but I have to wait another 14 days to be reimbursed. I ask to speak to a supervisor and was refused twice to be connected. I found this highly unexcitable that I have to wait up to 14days.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Aug 2015, 09:03Hello Gerhard 2014,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advise that you need to request disconnection of service that need to be schedule before your payment date. We have checked your account and noticed you requested disconnection on the 6th August for disconnection on the 25th August 2015.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advise that you need to request disconnection of service that need to be schedule before your payment date. We have checked your account and noticed you requested disconnection on the 6th August for disconnection on the 25th August 2015.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply11 Aug 2015, 09:03
Official
Hello Gerhard 2014,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advise that you need to request disconnection of service that need to be schedule before your payment date. We have checked your account and noticed you requested disconnection on the 6th August for disconnection on the 25th August 2015.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advise that you need to request disconnection of service that need to be schedule before your payment date. We have checked your account and noticed you requested disconnection on the 6th August for disconnection on the 25th August 2015.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,